I got a letter from my Penpal tonight! Which is so awesome but I'm really shocked now because Jpay did not deliver my picture that I had attached? I thought he had gotten my picture by now but the way he wrote, he did not receive a picture What happened here? Does anyone know? It was just a regular picture, not that y'all think I had not all my clothes on or something I could cry, the whole time I thought he got my picture and now I'll find out otherwise...I feel like I need to go to Wally World and print it, put it in a envelope and sent it via postal service. Advice? By the way, they charged me a extra stamp for the attachment!

I believe all JPay does it route the mail to the printer at the prison. They don't actually deliver the mail. My advice would be to do just what you said. Put it in an envelope and mail it to them. Be sure to put their name and DOC number on the back. Besides the pictures that come from JPay are dark and only printed in black and white on paper.

Do you know how many pictures I can sent in one envelope? I believe I read something regarding that before but can't find it. 12 included the pages for the letter?

You need to check the Doc's rules for the state where your pal is. It varies between states. As mountando said its not Jpays fault that the prison didnt print the attachment but if you have an issue with them I would suggest contacting Jpay directly.

Originally Posted by Leuchtturm

Do you know how many pictures I can sent in one envelope? I believe I read something regarding that before but can't find it. 12 included the pages for the letter?

If your pal in TDCJ then there is no limit to the number of photos, sheets of paper, newspaper articles or pictures that you send to them, as long as the envelope does not become a "packet".

I thought this section of the WAP forum was for WAP technical issues. WAP is not connected to Jpay, they have their own technical help people over there. Not complaining, just pointing out that if you have a query with Jpay then Jpay is probably the best place to ask.

I was thinking about this last night because from what I can tell two days of JPays were not delivered, June 10th and June 12th. I know this because he has responded to the letters that I sent snail mail and JPays I sent on June 13th and 14th. I can think of two explanations. Either they were given to him out of sequence or they just didn't print out at the prison. I know that JPay provides the prisons with printers and I believe they are automatically sent and spooled in the printers memory. If something happens to the printer like they run out of paper or it jams sometimes the memory can be lost. If someone at the prison doesn't notify JPay to have them resend then they are lost. I will have to wait to see if I get a letter this week and if he responds. I asked some very specific questions in those so I'll be able to tell.

What sucks is that as a consumer purchasing this service we really don't have an avenue to complain if something doesn't get delivered. Too many things can go wrong and pass through too many hands from the time you press send and the time it gets to the inmate.

Originally Posted by mountanddo

I was thinking about this last night because from what I can tell two days of JPays were not delivered, June 10th and June 12th. I know this because he has responded to the letters that I sent snail mail and JPays I sent on June 13th and 14th. I can think of two explanations. Either they were given to him out of sequence or they just didn't print out at the prison. I know that JPay provides the prisons with printers and I believe they are automatically sent and spooled in the printers memory. If something happens to the printer like they run out of paper or it jams sometimes the memory can be lost. If someone at the prison doesn't notify JPay to have them resend then they are lost. I will have to wait to see if I get a letter this week and if he responds. I asked some very specific questions in those so I'll be able to tell.

What sucks is that as a consumer purchasing this service we really don't have an avenue to complain if something doesn't get delivered. Too many things can go wrong and pass through too many hands from the time you press send and the time it gets to the inmate.

Have you actually tried to contact JPAY and the facility where your guy is? It seems a bit premature to decide that you cant complain if you havent tried. They might be more helpful than you think
Not aimed at you mountanddo but sometimes a lot of questions are asked here where there is absolutley no one that can give a correct answer because there simply isnt anyone here that would know. Its always a good idea to contact the people directly involved like in this case JPAY and the facility.

Originally Posted by ashy

Have you actually tried to contact JPAY and the facility where your guy is? It seems a bit premature to decide that you cant complain if you havent tried. They might be more helpful than you think

Eh, I pick my battles I guess. It's not that big of a deal to me to just copy the letters over and send them in the mail. I'll save my *****ing for something else like when someone cuts in the 10 items or less line with 11 items! LOL I don't really even know for sure that he didn't get them. Just that he didn't respond to them.

Originally Posted by mountanddo

Eh, I pick my battles I guess. It's not that big of a deal to me to just copy the letters over and send them in the mail. I'll save my *****ing for something else like when someone cuts in the 10 items or less line with 11 items! LOL I don't really even know for sure that he didn't get them. Just that he didn't respond to them.

Fair enough if you chose to not find out. But there are places you can contact to complain you just chose not to thats a big difference from saying that there isnt anywhere to complain

Originally Posted by ashy

Fair enough if you chose to not find out. But there are places you can contact to complain you just chose not to thats a big difference from saying that there isnt anywhere to complain

True