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General Prison Talk Discuss Offenderconnect.com in the Prison Related forums; Has anyone had any problems with offenderconnect.com? I have made an account and everything and have a local US number ...
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    wishingonastar's Avatar
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    Default Offenderconnect.com

    Has anyone had any problems with offenderconnect.com? I have made an account and everything and have a local US number (I'm in the UK). It actually gives me the option to say this so I can't think that it's not working because I'm doing something not allowed!

    I want to put some money on the phone as I feel it's unfair my penpal always puts the money on but I get right up to the submit payment page and it says they can't accept the payment. I know there's nothing wrong with my card!

    Has anyone else had this problem?

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    Default Re: Offenderconnect.com

    Hmmm? For me, adding time to offenderconnect.com is as easy as falling off a log. But, I'm in the U.S. The first thing that comes to my mind is that there might be a problem with using your "foreign" credit card. I've read of this being a problem with other transactions. Perhaps you need to call offenderconnect, directly, and see if something can't be worked out. Good luck with it. The calls are relatively cheap, for me: $1.58 for a 15 minute call. You will be surprised at how fast 15 minutes go, though.
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    Default Re: Offenderconnect.com

    I have the same problem. It changed from VAC to Offenderconnect (in WA) and I've been able to put money on the phone account twice I think and now it keeps declining. And I don't understand because it has accepted my creditcard once or twice and now it doesn't. I have a friend (also in the Netherlands) with the same problem. It worked at first and now it keeps declining.

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    Default Re: Offenderconnect.com

    Hey Wishing, unfortunately I've just had the verysame problem... It won't accept a UK bank card cos it needs a US zip, you can't get s prepaid US credit card unless someone there can get it and send it, and the WU and Moneygram options won't work because the type of transaction required can only be dine from within the US. The only way I can see it is possible is to get the bank to write up an international draft and mail it to then (my bank charges £8 to do this for values up to £100). What state is your friend in? May be worth finding out if you can fund his phone account through J-pay? xx

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    Default Re: Offenderconnect.com

    Offender Connect do not accept overseas payments. I think some people have managed to use a US address in the past and somehow managed to get their UK card to work, but it wouldn't work for me with a UK debit card. The only way I can send money is by sending an International Draft. I contacted Offender Connect and here's the reply they sent in August:



    I am sorry at this time we do not accept overseas payments.


    Adam Long

    Systems Administrator

    adam.long@gtl.net

    along@coopercg.com

    Global Tel Link
    Last edited by BirdyB; 10-29-2013 at 06:37 AM. Reason: Clariication




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    Default Re: Offenderconnect.com

    Thanks for the replies guys. Why does it give the option to say you're overseas and do you have a local US number then, that's so silly! I can't do it through Jpay I don't think as the money has to go directly on the phone account. He's in WA.

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    Default Re: Offenderconnect.com

    Yeah if he's in WA you can't use J-pay then sucks... international bankers draft it is, I'm afraid xx

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    Default Re: Offenderconnect.com

    Quote Originally Posted by elysium View Post
    Hey Wishing, unfortunately I've just had the verysame problem... It won't accept a UK bank card cos it needs a US zip, you can't get s prepaid US credit card unless someone there can get it and send it, and the WU and Moneygram options won't work because the type of transaction required can only be dine from within the US. The only way I can see it is possible is to get the bank to write up an international draft and mail it to then (my bank charges £8 to do this for values up to £100). What state is your friend in? May be worth finding out if you can fund his phone account through J-pay? xx
    What WU transaction is not available in the UK that you needed? When I emailed they said what I needed was not available on the website but was if I called them so maybe an option?


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    Default Re: Offenderconnect.com

    Might be worth me calling them then, to do WU it needs to be a "Blue Quick Collect Form" which, so far as I can see is not an option on the website xx

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    Default Re: Offenderconnect.com

    Do you do it through the "my phone account" or "offender phone account" sections of the site? I could only get it to accept my card through one of those but not the other and I can't remember which one it was.

    That doesn't help much, does it?
    wishingonastar likes this.

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