global-tel-link phone number ( please give ph num out to members interested thru email or pm) Moderator Peanut2

I live in Canada,

I have a friend in Louisiana State Prison, She has tried phoning for several months now, she claims there are a block restriction the phone call. I call my provider, and there is no reason on there end the call should be blocked, also Global-tel-link states the same, and there automated service says there are no call restrictions on the phone line.

The problem I have is Global will acknowledge that my friend has tried to call from the Prison on more than one accession, and the call never made it through, But can not state the reason as to why?

I tried everything reasoning with these people. If anyone has to phone there, you will see what I mean about moronic service. In fact it is the worst! I repeat the worst service I have ever had I my life dealing with customer service. The first time I called the lady was mocking me, Before I even started asking questions, then gave me a basic answer that everything is fine now, and she has to let me go. I phone back a few more times trying to get better service, But it only gets worst as for communication, and answers with these people, they are not held accountable to anyone I check, your at the mercy, and there mercy is they do not give a crap.

I need to know the reason as to why the call will not go through, so I can remedy the problem.

The best I got from Global Tel was, tell your friend to keep calling, so we can have a record to work with, but the three calls that never went through are not enough, and that delays everything for a month when they have enough to work with now.

Does any one know why these calls are not making it through. Without the answer I can not fix the problem. I ask my PP if she could find out as to why, But being in Prison I am not sure what resources if any she has to find anything out, if I cant out here. I mean I was on hold one time with Global link for one hour the third time I called. I can see how prisoners are treated once they are in the system, this Global is for prisoner phone calls, and there service is a joke for accountability.

If I create to much trouble, they just hang up on my call like they did last time after I was on hold for over 30 minutes, so I am basically finished dealing with these people without the answers.